Refund Policy
Last updated: March 2026
We want you to be completely satisfied with Quickbot. This policy outlines when and how you can request a refund for a paid subscription.
1. Free Plan
The Free plan has no associated charges. No refund requests apply to Free plan users.
2. 14-Day Refund Window
If you subscribed to a paid plan and are not satisfied, you may request a full refund within 14 days of the initial charge or the most recent renewal charge. Requests made after this window are not eligible for a refund.
This policy applies to monthly and annual billing cycles alike. For annual subscriptions, the 14-day window begins on the date the payment was processed.
Statutory rights. Where required by applicable law — including EU and UK consumer protection regulations — your statutory withdrawal rights apply and take precedence over this policy. EU and UK consumers generally have a 14-day right of withdrawal from digital subscriptions. By starting your subscription immediately (which is required for the service to function), you acknowledge that performance begins right away; your statutory rights are otherwise unaffected.
3. How to Request a Refund
To request a refund, email us at support@quickbot.app with the subject line “Refund Request” and include the following information:
- The email address associated with your account
- Your order or transaction ID (found in your billing confirmation email)
- A brief reason for the refund request
We will review your request and respond within 2 business days. Approved refunds are processed back to your original payment method once approved. Processing times are subject to Dodo Payments’ own timelines and your bank or card issuer; this typically takes 5–10 business days but may take longer in some cases.
4. No Partial Refunds
We do not issue partial refunds for unused time within a billing period, except where required by applicable law. If you cancel your subscription outside the 14-day window, your access continues until the end of the current billing period and no refund is issued.
5. Termination for Policy Violations
If your account is suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy, you are not entitled to a refund regardless of whether the request falls within the 14-day window. This includes but is not limited to violations involving prohibited content, abuse of the platform, or fraudulent account activity.
6. Fraudulent Charges
If you believe you have been charged without authorisation, please contact us immediately at support@quickbot.app. We take fraud seriously and will investigate and resolve confirmed fraudulent charges as a priority.
7. Payment Processor & Disputes
Payments are processed by Dodo Payments, our Merchant of Record. Refunds and chargebacks are handled through Dodo Payments and are subject to their processing timelines and card network rules (Visa, Mastercard, etc.).
If you initiate a chargeback or dispute directly with your bank or card issuer without first contacting us, Dodo Payments will respond to the dispute on our behalf using evidence including account activity records, ToS acceptance logs, and usage data. We strongly encourage you to reach out to us first at support@quickbot.app — most issues can be resolved significantly faster this way.
8. Contact Us
Questions about this Refund Policy? Email us at support@quickbot.app or visit our Contact page.